The Events & Member Services Manager supports the operational success of IFFA by planning and executing meetings, member events, and training programs, while managing member services processes, data accuracy, and registration systems within the association management system (NOVI AMS). This position is the primary lead for event coordination, ensuring a professional experience for members, sponsors, and partners.

Key Responsibilities

• Event planning, coordination & logistics
• Member Services and registration operations
• Vendor and venue coordination
• Co-management of logistics and onsite execution for annual convention

Qualifications

• Prior experience in event planning or association event coordination preferred.
• Experience with association management systems (NOVI AMS preferred, not required).
• Proficiency in Microsoft Office and event technology platforms.
• Excellent organizational, multitasking, and communication skills.
• Ability to travel occasionally, including overnight, to support events.
• Personable and professional with a strong member service orientation.
• Ability to multitask, solve problems, and work in fast-paced environments.
• Team player who works well independently and collaboratively.
• Creative thinker committed to improving event experiences and efficiency.
• Experience with Mac computers is a plus (not required).

About Indiana Food & Fuel Association

The Indiana Food & Fuel Association (IFFA) represents Indiana’s petroleum, convenience, and food retail industry. We support our members by advocating for their interests at the Statehouse, providing industry-specific training and resources, and creating opportunities to learn, grow, and connect. Our members include fuel marketers, convenience retailers, suppliers, and industry partners who keep Indiana’s communities moving every day. We are a collaborative, service-focused team committed to delivering value, strengthening relationships, and advancing the industry’s future. By joining IFFA, you’re part of an association where your contributions matter and where business success, innovation, and strong industry representation come first.

Connections working at Indiana Food & Fuel Association