Membership Specialist,

Society for Gynecologic Oncology

Company Overview

The Society for Gynecologic Oncology (SGO) is the world’s premier organization for everyone who works to lessen the impact of gynecologic cancers supported by more than 2,700 members, gynecologic oncologists, medical oncologists, physician assistants, nurse practitioners, and patient advocates. We are a member-driven community of people working together to advance cancer care and improve the lives of millions. SGO is global, inclusive and dedicated to all its members.  The Foundation for Women’s Cancer (FWC) is the 501(c)3 foundation of the SGO.   

The SGO mission is to accelerate innovative, high-quality, equitable, and comprehensive gynecologic cancer care and the mission of the FWC is to support and empower all affected by gynecologic cancers through education, research, and public awareness. 

The shared vision of both organizations is a world united in eradicating gynecologic cancers where everyone thrives.  

Job Overview

The SGO has an exciting opportunity within our Membership team as Membership Specialist. This position will support our members with best-in-class service, bringing passion and excitement to our fast-paced and ever-changing environment. 

The Membership Specialist works in collaboration with the Director, Membership to provide best-in-class service to our members. The Membership Specialist will personify the SGO/FWC internal values of Integrity, Communication, Equity, Innovation, and Excellence.

What You Will Do

The SGO Membership Specialist supports the delivery of a streamlined, high-quality, and welcoming member experience across the full membership lifecycle. This role is responsible for executing core membership operations, supporting recruitment and retention activities, maintaining accurate data, and delivering consistent member communications.

The Membership Specialist plays an important role in tracking engagement and participation, preparing reports, and identifying trends or issues for review with the Director of Membership. As systems and automation expand, this role supports efficient execution and contributes to continuous improvement efforts while maintaining a strong member service focus.

Responsibilities include:

1. MEMBERSHIP OPERATIONS & MEMBER SERVICES - Execute day-to-day membership processes across the full lifecycle, including join, onboarding, engagement, renewal, and reinstatement, following established policies and workflows. Provide responsive, professional support to members via email, phone, and online channels; identify recurring issues and suggest improvements. Maintain and update member records, ensure data accuracy, and follow established data standards and policies. Prepare routine membership reports and summaries and flag trends, issues, or opportunities for review with the Director of Membership.
2. MEMBERSHIP & COMMUNITY ENGAGEMENT – Support the delivery and fulfillment of member benefits, ensuring accuracy and timely access. Assist with gathering and synthesizing member feedback related to benefits, engagement opportunities, and programs. Support implementation and ongoing engagement within the organization’s online member community by executing communications, monitoring participation, and escalating issues or opportunities.   Support committee and program operations (e.g.: committees, mentoring and professional development programs) through coordination of member communications, participation tracking, and logistical support, in partnership with governance and program leads.
3. SYSTEMS & PROCESS SUPPORT – Assist in the execution of automated communications, membership workflows, and operational processes. Monitor data quality, perform routine cleanup tasks, and help maintain up-to-date SOPs and membership process documentation. Support testing system enhancements, documenting workflows, and ensuring smooth daily operations of the AMS in partnership with the Director of Membership and Data & Systems staff.
4. CROSS FUNCTIONAL & EVENT SUPPORT – Collaborate with Marketing and Communications on lifecycle and member engagement communications. Partner with internal teams to ensure members can easily access programs, resources, and dues-related support. Support membership-related activities at organizational events, including staffing member-facing spaces and assisting with follow-up engagement efforts.

The work of the SGO is conducted primarily in a remote office environment with occasional requirements to be onsite for group meetings and/or events. Travel is required approximately 5 days per year. 

Compensation and Benefits

We offer competitive salaries commensurate with experience. The hiring range for this position is $55,000 to $65,000 annual. Benefit offerings include medical, dental, vision, and short- and long-term disability benefits; vacation time, sick time, 11 named holidays and 3 floating holidays, and parental leave.

The Society for Gynecologic Oncology/Foundation for Women’s Cancer is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. 

Requirements for Success

• 2-5 years of experience in membership operations, association management, customer service, or a related role.
• Strong working experience with CRM/AMS systems; Salesforce and/or Fonteva experience strongly preferred.
• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Excellent verbal and written communication skills, with the ability to convey information clearly to members and internal stakeholders.
• High attention to detail and strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Strong customer service orientation with demonstrated judgment in handling complex or sensitive member issues.
• Proficiency in Microsoft Office software including MSWord, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Experience supporting or engaging members through an online community or digital engagement platform.
• Familiarity with automation tools, workflows, or marketing communications platforms in a support or execution capacity.
• Experience working in a professional society, nonprofit, or membership-based organization.