Position Summary:

The Professional Development Manager supports DBIA’s professional development initiatives across education, certification, and conferences, helping bridge the gap and ensure consistency in customer-facing experience. This role is key in delivering high-quality customer service and operational support. The Manager works closely with the Education, Certification, and Conference teams to ensure seamless program delivery, responsive service, and internal alignment across functions.

Key Responsibilities:

Education Support:

• Administer Region CEH approval processes, including course creation and customer service support.
• Prepare and manage name tags, tent cards, and related logistics and materials for in-person courses.
• Support instructor evaluations and internal assessment tracking.
• Manage AIA Credit applications and approvals for both DBIA Conferences and Education courses.
• Process education registrations, refunds, and transfers.
• Provide logistical support for webinars and virtual education, including logging into courses to assist instructors.
• Manage logistics and customer service for company-based training clients.
• Manage and maintain the Learning Management System (LMS), including content uploads and technical updates.
• Serve as a primary point of contact for LMS inquiries received via phone and education email inbox.
• Assess and troubleshoot user issues; recommend process improvements to enhance the learner experience.
• Maintain accurate course schedules in the LMS and coordinate updates with technology vendors.
• Notify the Communications Department of changes to ensure the DBIA website reflects the most up-to-date course offerings.
• Conduct post-course evaluations and compile feedback for continuous improvement.

Certification, Conference, and Region Support:

• Serve as registrar backup and provide team coverage as needed.
• Manage AIA Credit applications and approvals for both DBIA Conferences and Education programs.
• Process Region financial rebates and maintain accurate records.
• Support the University program and subscription-based services.

Customer Service and Reporting:

• Provide registration reporting and data support across education programs.
• Provide high-level of customer service and seamless experience for inquiries across education, certification, and conferences.

Additional Duties:

• Travel to and provide onsite administrative support at conferences, workshops, and training programs as required.
• Perform additional duties and projects as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum three years of administrative or program coordination experience in education, events, or association management.
• Familiarity with LMS platforms and virtual learning environments.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with AMS systems a plus.
• Exceptional written and verbal communication skills.
• Strong customer service orientation and problem-solving ability.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects and adjust to shifting priorities.

About Design-Build Institute of America

The Design-Build Institute of America (DBIA) is the only organization that defines, teaches and promotes best practices in design-build project delivery. DBIA was founded in 1993 in response to the emergence of design-build and integrated project delivery as a significant force in the design and construction industry. From its headquarters in Washington, DC, and network of regions throughout the U.S., the Institute provides a forum for all participants in the design-build process, owners and practitioners alike. DBIA is the center of expertise for integrated project delivery, advocating best practices, creating and disseminating educational information, and furnishing advice and support to facility owners and users. For more information, visit www.dbia.org.

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