The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org.  

Position Summary

This position provides administrative support to NAA’s executives and board members and leads the implementation and maintenance of various Governance departments project. They serve as the liaison between the Director of Governance, executive staff and both internal and external contacts.  They use independent judgment to plan, prioritize and organize workload, recommend changes in office practices or procedures, and assemble highly confidential and sensitive information. They ensure well-planned logistics for board members, CEO and COO. They own several key projects for the organizations’ leadership. 

Principal accountabilities:  

Executive Office Administration 

• Board Support: registration, logistics and travel to national meetings, tent cards, badges, expense reimbursements through Concur.  
• Record and maintain meeting minutes for NAA Services Board  
• Executive Admin support for CEO and COO  
• Manage CEO’s travel arrangements & expense reports  
• Manage monthly All Hands meeting 
• Maintain governance and volunteer webpages, and NAA Department page on Intranet site  
• Maintain budget activities to includes tracking expenditures, reconciling operating reports, resolving discrepancies, and processing invoices. 
• Manage Board Community platform site  
• Serve as the Staff Lead for the Emergency Response Team. Maintain the Business Continuity Plan and communicate emergency response information to NAA staff. 

Program Management 

• Volunteer Application/Committee Selection: process, data management, promotion and notification, press releases.  
• Delegate: Allocation reporting, appointment/submission process and data management. Manage delegate changes and updates.  
• Officer elections: applications, promotions, data management and announcements 
• Board Votes/Officer Elections: Maintain, administer and manage voting and election platforms 
• NAA Awards & Recognition: applications, promotions, data management, order awards, post press releases  
• Working closely with Director of Governance, promote governance programs through emails, newsletters, website and social media  
• Works independently and within a team on special nonrecurring and ongoing projects. Act as project manager for special projects which may include planning and coordinating multiple presentations and disseminating information.