POSITION SUMMARY: As a true member advocate, the Director of Member Experience is responsible for the development, direction, and implementation of marketing and business operations activities aimed at enhancing membership growth, engagement, and brand loyalty. This role involves defining and promoting the member experience throughout the key stages of the member journey, such as joining/rejoining, onboarding, engagement, and retention. This includes implementing pricing strategies, offering differentiated benefits, and developing programming for all member segments globally and within the Americas region. The Director of Member Experience will work collaboratively across departments to educate stakeholders on member insights, needs, and drivers to