Career Center

ABOUT ASSOCIATIONS INTERNATIONAL 

Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value.

Above all, we nourish their ability to grow. We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient for eleven years and counting!

POSITION SUMMARY

The International Coaching Federation (ICF) is the largest resource for business and personal coaches, representing more than 50,000 members and 50,000 credential holders. ICF supports and preserves the integrity of coaching through standards supported by the individual membership. 

We are seeking an Accreditation Excellence Manager to join our ICF Coaching Education team! One of the responsibilities of ICF is to ensure high standards in the coaching profession, which start with accredited providers. As the Accreditation Excellence Manager, you will be responsible for overseeing all aspects of ICF's accreditation offerings by supporting those accreditation providers. You will provide oversight of all personnel, procedures, and systems for organizational accreditation processing. Ensuring customer satisfaction through effective problem-solving and exceptional customer service is a must. This role will work internationally to support providers across the globe! The Accreditation Excellence Manager will report to the Director of Global Accreditation. 

ESSENTIAL FUNCTIONS & RESPONSIBILITES 

• Ensure that high quality services are provided to education & training programs, clients and prospective institutions of ICF Coaching Education and Accreditation
• Provide oversight of all personnel, procedures, and systems for organizational accreditation processing, and review/approval of Level 1, Level 2, Level 3, Continuing Coach Education (CCE), and Chapter CCE Events
• Implement high quality processes for ICF Level 1, Level 2, Level 3, and CCE review and approval
• Develop partnering plans with accredited organizations to enhance the quality, delivery, and evaluation of success
• Identify and collect metrics that point out trends and metrics in accreditation
• Recommend changes to policies, procedures, and tasks that improve services and bring offerings into alignment with globally accepted standards
• Assist with and process Education Search Service (ESS) updates, including new listings, updating listings and additional listings as well as educating on enhanced and ultimate profile listings and the benefits of those
• Assist with and process Event Calendar updates from accredited providers
• Receive and respond to a high number of accreditation general correspondences in a timely manner (calls/tickets/emails, etc) – where to find coach education/training, how to apply to be an accredited provider, etc.
• Liaison with our Community Engagement Manager and marketing on promotional materials – newsletters, blogs, congratulatory emails, outgoing correspondence

SKILLS & QUALIFICATIONS

• An undergraduate degree or combined education or related experience and a minimum of three years of experience
• Communicate effectively, verbally and in writing to a diverse and global audience
• Plan, organize and prioritize work
• Demonstrate the highest level of ethical behavior
• Remain flexible in order to adapt to changes in work environment
• Excellent time-management skills
• Work accurately with close attention to detail
• Work effectively, professionally and tactfully with ICF’s workforce, team leaders, senior staff, and outside companies
• Exhibit a professional, businesslike appearance and demeanor
• Basic computer skills, including e-mail, word processing and spreadsheets
• Excellent communication, empathy, patience, and problem-solving skills to facilitate interaction with team members and our stakeholders
• Some travel may be available to ICF and other industry events
• Bilingual or ability to speak more than one language fluently is considered a major plus

WHY JOIN ASSOCIATIONS INTERNATIONAL?

We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to be a Best Places to Work in Kentucky award recipient since 2012!

• Flexibility: hybrid and in-office flexibility
• Competitive Compensation: based on skills and experience
• Benefits: Full benefit package including medical, and company-paid dental, vision, long-term disability, and life insurance
• Retirement: 401(k) with company match (because we all want to retire one day)
• Time Off: Comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays
• Culture: Recipient of the Best Places to Work in Kentucky award for 11 years and running

Associations International is committed to creating a diverse environment and is proud to be an equal opportunity employer. AI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have a disability or special need that requires support in applying, please reach out to our HR team at 859-219-3567. 

About Associations International, LLC

Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value. Above all, we nourish their ability to grow. We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient for 11 years and counting!

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