This is a part-time position and classified as an independent contractor. Est. 20 hours/week. The hourly rate is $50.00-$60.00 commensurate with experience. No benefits are provided.
Telecommuting is allowed.
The Bio-Process Systems Alliance (BPSA) has an exciting opportunity for an individual who is organized, creative and seeking to build skills in a customer-service oriented, not-for-profit industry organization. BPSA is a member-led industry organization and affiliate of the Society of Chemical Manufacturers & Affiliates (SOCMA’s) Association Management Center, LLC (Arlington, VA). BPSA’s mission is to facilitate, globally, the development and manufacturing of biopharmaceuticals through the implementation of robust, safe and sustainable Single-Use Technologies in bioprocessing/biomanufacturing.
As the Manager, Administration & Member Programs, you will be responsible for various duties, including, but not limited to, customer/member service, digital marketing and communications support, program and event planning, and data entry. The successful candidate will be responsible for organizing and participating in virtual and in-person meetings and BPSA events, responding to inquiries, all while maintaining a positive demeanor and can-do attitude.
The role is expected to be outward facing 50% of the time and is suitable for a person who can provide excellent customer service and effectively manage his or her time. The ideal candidate must be comfortable working in a dynamic hybrid work environment and possess effective communication and administrative skills.
Respond to email inquiries about membership and member programs within 24 hours.
Assist in developing and creating digital communications and marketing materials promoting BPSA membership and BPSA programs (newsletters, email campaigns, event promotion).
Assist in the planning of member programs including regular virtual committee meetings.
Assist in the planning of annual in-person meetings and conferences.
Maintain BPSA websites and member database in coordination with BPSA staff.
Support in-office meetings, staff activities and special projects.
Manage office supply inventory, and order office and meeting supplies.
Assist with Alliance operational activities within the SOCMA Finance & Administration department, including reconciling receipts/payments, bank deposits and cash for membership dues, sponsorship, and registrations, in coordination with BPSA and SOCMA staff.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
3-5 years of experience preferably in a trade association environment.
Proficiency with Microsoft Office (including Microsoft Teams) required.
Familiarity with customer relationship management (CRM) systems and/or data management. Familiarity with WordPress and/or other website content management system (CMS).
Adept at picking up new concepts and working with new technology.
Excellent attention to detail, proofreading skills, especially in the areas of data administration and customer/client engagement.
Apply critical thinking and apply problem-solving skills.
Experience with digital marketing & communications (e.g. Constant Contact email marketing, social media).
Comfortable taking direction and accepting feedback.
Strong commitment to continuous improvement and ability to adapt and take on new duties as needed.
Astute at prioritizing responsibilities and delivering amazing customer service.
The Bio-Process Systems Alliance (BPSA) was formed in 2005 as an industry-led international industry association dedicated to encouraging and accelerating the adoption of single-use manufacturing technologies used in the production of biopharmaceuticals and vaccines.