ASAE helps associations, and the professionals who lead, manage, and work in them, transform society through the power of collaboration. We are looking for someone to join our team as the Coordinator for the Learning Team. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work.
This position reports to Director, Learning Experiences to manage the day to day customer service and administrative support for various events, programs, and conferences for ASAE Learning. You have strong organizational skills and experience with customer service and database management.
Responsible for providing customer support, administrative support, and database management for the ASAE Learning Team. Work with other ASAE staff teams and departments to coordinate program, meeting, and event logistics as appropriate. When assigned (in person or online), manage logistics, content and all functions related to the programs and events.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Provide customer service via phone and email in support of Learning team in person and digital activities
Manage the Learning & eLearning email boxes
Work closely with member services to provide support to ASAE members around Learning programs
Build and manage Aptify projects for Learning team programs
Maintain and update website for Learning programs
Oversee and provide regular SharePoint updates to Learning content.
Logistics support for online events
Manage and report on registration numbers for programs
Organize and order supplies for the department as well as signature programs and conferences, as needed.
Registration and support for in person meetings as needed
Provide day to day oversight, customer service, and support to LMS (Learning Management System)
Assist program managers on logistics related to program materials for CEO Symposium and Exceptional Boards.
Prior association or customer service center experience.
Must have excellent interpersonal and organizational skills
Strong time management and organizational skills with excellent attention to detail
Solid Database entry and word processing
Customer Service experience
Strong organization, documentation, and prioritization skills.
Well-developed written and verbal communications skills.
Ability to adapt to quickly changing schedules.
Ability to work cooperatively with others, including working well with interdepartmental teams, as well as, independently
Advanced computer skills are essential including proficiency in MS word, Excel, Outlook, Power Point, association database management software. Flexible to
Ability to approach challenges in a solutions-oriented manner.
Works well under pressure and maintains professional relationships with colleagues.
Desire and passion to learn and understand how the association industry operates.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment.
Physical Demands Must be able to lift up to 25 lbs.
Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel Position may require up to 10% of business travel annually to attend meetings and events as directed by the supervisor.
Required Education and Experience High School Diploma or Equivalent 1-3 years experience
Preferred Education and Experience Associates degree and or Bachelor’s degree preferred.
Effective listening, communication (verbal and written), customer service skills a must.
Solid organizational skills and analytical ability with special attention to detail, follow-up and accuracy.
Ability to work on a team or independently.
Able to track and report on progress on a weekly basis.
Ability to work productively and collaboratively with a wide range of personalities including displaying good judgment when making time sensitive decisions.
Establish and adhere to deadlines and be flexible as project work can frequently change.
Be a strong communicator and be able to give and follow instructions with minimal guidance.
Display good judgment when making difficult decisions.
Our organizational members are trade associations and individual membership societies that represent almost every sector of the economy and countless professions. Our 42,000 individual members—association professionals and industry partners—lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. Together, they represent 7,300 organizations and create a vibrant community that makes the world smarter, safer, and better every day.
With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community.
ASAE Business Services, Inc. (ABSI), ASAE’s wholly-owned subsidiary, provides business solutions to the association community that help associations grow and prosper, save time and money, and simplify the business of running an association.