Career Center

When it comes to the health and safety of our communities, plumbing product manufacturers play a vital role ensuring clean, safe, and reliable access to water today and for future generations. Education plays an essential role in delivering on this promise.

Plumbing Manufacturers International is looking for an experienced, detail-oriented team player who is excited to develop and work with PMI’s senior management, committees, and other stakeholders in developing education programs and events. This position plays a critical role in ensuring the success of PMI’s education offerings by working in a collaborative team environment. You must possess a collaborative spirit and thrive working within a small, interconnected team. Our Education Program Coordinator must be an outgoing, innovative, and flexible, team player, who is extremely well organized and a self-starter.

JOB FUNCTIONS

In tandem with the Director of Programs and Administration, assist in the planning, development, and delivery of education programs.

The ability to identify problems and quickly develop solutions that focus on results is essential. Must possess the ability to openly communicate.
 
Manage the virtual education programs (e-learning, microlearning and webinars). Participate in program development and onsite support for the Annual Conference and Meeting and assist with direct meetings and activities of the Association.
 
Develop and maintain strategies to enhance and help grow the PMI education programs, assist in the selection of topics and speakers, schedule programs, coordinate content development, and as the technical lead, facilitate webinars, e-learning and virtual events. 
 
Coordinate speaker communications and logistics (including audience response system where applicable) pre, during and post programs and events with support of PMI staff.
 
Responsible for managing the event database and all other platforms associated with PMI’s education products. Set up, registration, and other associated duties to ensure events and webinars are operational.
 
Serve as the primary point of contact for the LMS and oversee production of and content development for the online courses and managing the recording and posting onto the LMS. 
 
Gather and analyze program data, conduct needs analyses, monitor attendance and feedback, and implement appropriate improvement strategies focused on meeting member needs.
 
Work with PMI’s communications team to promote newly released content and e-learning opportunities, provide timely event information and coordinate posting materials for the educational programs.
 
Assist in the budget development and monitors expenses and revenues against budgets for e-learning programs. 
 
Assist in preparing and confirming meeting specifications for program audiovisual needs within budget guidelines for assigned meetings. 
 
Assist in reconciling programs, which includes all invoices and payments and post-event analysis.
 
Provide service excellence to all internal (staff) and external inquires (member and non-member support) with a positive, courteous attitude, sense of urgency, and attention to detail to address and resolve inquiries promptly.
 

Knowledge and Skill Requirements

• Bachelor’s degree or equivalent experience and at least 2-3 years of education support and member service experience.
• Experience working remotely, within a small team environment wearing multiple hats. You are flexible and understand the need to be nimble in a lean organization.
• Attention to detail and excellent written and verbal communication skills are required.
• Demonstrated organization, project planning, time management skills, and ability to prioritize work and multi-task.
• Creative and innovative with the ability to work efficiently and meet deadlines. You have a proactive, entrepreneurial, and positive approach to process improvement and learning as you go. 
• Strong collaboration skills across all levels. You possess leadership qualities including empathy, accountability, and the ability to form strong relationships with colleagues, members, and external stakeholders.
• Ability to address/resolve member issues quickly, using a clear, thoughtful manner and “member first” service perspective.
• Strong computer skills particularly Word, Excel, and PowerPoint. Intermediate to advanced experience with learning management systems, membership data management systems, webinar platforms, conferencing tools, and Survey Monkey. Ability and willingness to learn new software and programs as required.
• Service-oriented attitude and the desire to work with multiple people with a variety of personality-types and various levels of need for support.
• Ability to travel up to 25 days a year to PMI meetings.

About Plumbing Manufacturers International

Plumbing Manufacturers International (PMI) is the trade association for the plumbing fixture and fittings manufacturing industry. Our members produce over ninety percent of all products sold in North America representing 150 different brands. Our commitment to Rethink Water is focused on ensuring clean, safe, and reliable access to water for future generations. Overall, the American plumbing fixtures and fittings manufacturing industry drives the American economy by creating more than 464,000 jobs delivering more than $26 billion dollars in wages in the United States. PMI members operate manufacturing facilities and warehouses in more than 30 states. Many of our members are family-owned businesses that play a vital role in their communities, providing high-quality U.S. manufacturing jobs, supporting thousands of American families, and fueling the success of the U.S. economy.

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