The Manager of Chapter Services & Programs will assist in the day-to-day management of the Member Services & Programs Department. You will serve as the liaison with chapter members in regard to billing, communication, programs and premiere member events.
Assist with department’s premiere events -
Provide logistic and communication support for varying aspects of the American Advertising Awards, Ovation Awards, Collegiate and Education Awards, National Student Advertising Competition, Student Advertising Conference, AdCamp and ADMERICA.
Maintain complete working knowledge of Chapter Awards and Recognition programs rules and categories; maintain records for points-based system
Respond to inquiries regarding event software and its usage
Develop promotional materials for Chapter Awards and Recognition programs
Coordinate collection of contact and attendance information for premiere events.
Assist with the collection of American Advertising Awards fees
Maintain accurate record of Chapter membership - Collegiate, Ad 2, Professional Chapters
Maintain system for tracking Chapter dues payments
Assist with the development and execution of Chapter retention and recruitment plan
Assist with the collection of Chapter dues.
Assist with content for collegiate and professional monthly newsletters.
Communication & Promotion
Respond to information requests and inquiries
Provide information necessary to ensure the has accurate and current information regarding department activities.
Monitor revenues and expenditures in assigned area to ensure sound fiscal control; ensure effective and efficient use of budgeted funds, materials, facilities and time.
Determine project/program work procedures, work schedules, and workflow; study and standardize procedures to improve efficiency and effectiveness of operations.
Provide assistance with other AAF Signature programs and tasks as requested by supervisor
Knowledge, Skills and Abilities Required:
Set the bar – Bring your passion for development to our members by providing support to all of our membership base. You should demonstrate confident leadership, flexibility, and be action-orientation.
In this Manager role, you will create a self-sustaining community among members by providing regular opportunities for engagement and collaboration.
In this position you will develop strong relationships with AAF Members and volunteers across the country to ensure seamless program executions, as well as be considered a reliable source for AAF knowledge.
In this position you will develop strong relationships with faculty and students, professional members, and partners.
Minimum 2+ years of professional experience; with relevant experience in Membership and Fundraising/Event Coordination.
BS/BA degree or equivalent experience
Advertising experience is a plus but not mandatory.
Relationships with universities, is a plus
Proficiency with MS Office Suite (Word, Power Point, Excel and Outlook) are required.
Proficiency in Database software – IMIS (preferred)
Must be highly organized with a demonstrated ability to manage and prioritize multiple projects.
Must have a very high attention to detail.
Able to initiate action and follow-through with minimal supervision.
Excellent interpersonal, verbal, and written communication skills.
Must have excellent customer service skills.
Light travel is required for this position.
Compensation and Benefits
This position is a Full Time Salaried position with multiple employer paid benefits.
Our office is based in a downtown DC newly renovated office building with onsite fitness facility, parking garage, bike locker and access to a variety of metro stations and common bus lines.
*This position is based in Washington DC and will be a hybrid of in office and remote due to COVID-19.
Established in 1905, the American Advertising Federation (AAF), acts as the "Unifying Voice for Advertising." Its membership is comprised of nearly 60 corporate members made up of the nation’s leading advertisers, agencies, and media companies; a national network of nearly 150 local clubs representing 35,000 advertising professionals; and more than 140 college chapters with 5,000 student members. The AAF operates a host of programs and initiatives, including the Advertising Hall of Fame, the Advertising Hall of Achievement, the American Advertising Awards, the National Student Advertising Competition, the Mosaic Center for Multiculturalism and AdCamp for high school students, to name a few. Currently our national headquarters are a mighty staff of 15.