Association Management Center seeks a Membership Manager to join our team. This position supports our client, The Palliative Care Quality Collaborative (PCQC). PCQC is a new organization that houses a data registry system, which captures both program and patient-level quality data for the palliative care field.
The Membership Manager will be responsible for many aspects of the membership pipeline and will be a first point of contact for prospective members, serving as a membership concierge, with high touch interactions with members. Ideal candidates will demonstrate an ability to succeed in member relationship building and engagement. Duties will include member communication and resource development, frequent communication with current and prospective members, Registry demonstrations and orientations, maintaining member records in a database, tracking membership figures, coordinating with the finance department, answering membership questions, and planning and implementing member engagement strategies. The successful candidate should be an organized and intuitive self-starter with exceptional communication and relationship skills with an interest in entrepreneurship and innovation.
Position Responsibilities:
Develop and maintain resources and processes to routinely engage members, enhancing their experience and foster long-term member retention.
Facilitate, implement, improve and "own" the membership recruitment and engagement process. Follow-up and engage prospective members to ensure necessary contracts and paperwork are completed.
Champion member programs and benefits. Support the organization of events and activities for existing and prospective members.
Support and help moderate an online member community platform.
Identify opportunities to enhance the PCQC membership value proposition using data, best practices and member feedback.
Participate in introductory sales pitch calls to potential new members.
Process information requests and member questions, escalating to the appropriate team member when necessary.
Develop and facilitate member communications.
Create and execute membership marketing plan.
Track current members and prospects throughout the PCQC sales pipeline.
Lead training and onboarding support functions of the PCQC including conducting training webinars, direct site communication, creation of training artifacts, etc.
Answer general questions onboarding questions.
Develop and implement strategies to recruit new members, including converting free members into paid members.
Ensure that membership invoices are issued and distributed appropriately. Assist in tracking membership revenue.
Collect data regarding membership and prepare reports.
Maintain accurate and complete data on current and prospective members in the Association Management System (AMS).
Schedule and attend meetings with current and prospective members, some of which will include the executive director and/or volunteer leaders.
Escalate issues to the executive director and other team members, as appropriate.
Manage member onboarding in the registry system (once contracts are complete).
Provide a virtual demonstration of the registry to new members and assist with ongoing questions and training needs.
Engage with members of the PCQC staff and leadership team to provide excellent customer service and a user-friendly member experience.
Manage and maintain PCQC’s social media efforts. Create engaging and industry-relevant content.
Other duties and responsibilities as assigned.
Bachelor’s degree required.
4+ years in a customer facing member management, sales, or recruitment related role preferred.
Demonstrated experience in highly autonomous and entrepreneurial environments.
Strong relationship building and interpersonal skills.
Previous experience entering and maintaining data in an enterprise system (Member Clicks experience a plus).
Demonstrated ability to manage and maintain data with accuracy and thoroughness.
Excellent verbal and written communication skills.
Excellent customer service and presentation skills.
Ability to think creatively and take initiative.
Ability to multitask and perform in a cross-functional work environment.
Ability to identify, initiate, and trailblaze new processes and opportunities.
Highly organized, self-starting individual who excels in a dynamic, fast-paced environment.
Proficiency in Microsoft Office.
Familiarity with business applications for social media (such as Twitter and Google Analytics).
Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.
Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Association Management Center is an internationally recognized, award-winning management company and one of the largest association management firms in the world. AMC is a trusted partner to more than 25 leading national and international organizations and has a staff of more than 200 association professionals.
