Details
Posted: 28-Jul-22
Location: 1201 Eye Street, NW, Suite 300
Type: Full Time
Required Education: 4 Year Degree
Salary: Competitive salary
Categories:
Education and Training
Meetings/Expositions/Events
Project Management/Program Development
Salary Details:
Health Insurance, Dental Insurance, Tuition Reimbursement, Flexible Spending Accounts, Pre-Tax Commuting Benefits, Pre-paid Legal Plan & Identity Theft Protection Plan, Retirement Plan and more.
Internal Number: Job ID: 62937639
JOB DESCRIPTION
Title: Manager, Education Programs
Division: Curriculum and Program Development
Department: Education
Reports to: Senior Director, Curriculum and Program Development
Status: Full-time, Exempt
Level: Manager
Total Direct Reports: N/A
POSITION PURPOSE
Reporting to the Senior Director in the Curriculum and Program Development Division, this position will support the Educational Programs team in its efforts to offer 60 online and in person programs annually, meet revenue goals to support CASE, engage 8000+ members and steward 700+ volunteers each year. Individually, the Manager, Educational Programs will be responsible for 10+ programs and events annually.
ESSENTIAL FUNCTIONS
The core functions of this position include but are not limited to the following:
Program/Project Management
- Serves as the project manager for 10+ assigned conferences/programs annually.
- Works in tandem with the volunteer conference chairs and committees in the development of each program’s content. Provides leadership in designing the program structure and identifying and creating value added components to programs.
- Manages the production and distribution of all conference materials and related learning materials from volunteers and appropriate CASE departments for each assigned conference.
- Submits appropriate copy for promotions in accordance with production timelines and assists the Marketing staff in identifying and defining essential marketing strategies for each conference.
- Manages speaker management, attendee communications, and conference evaluation systems and processes. Provides timely and meaningful program feedback to volunteers and CASE staff.
- Exhibits a high level of interpersonal skills and professionalism, serving as an ambassador for the organization and representing CASE Headquarters as you interact with 1,800+ members/participants annually.
- Excels in relationship management, identifies, recruits, supervises and stewards 100+ faculty and volunteers throughout the year, including CASE Trustees and Commissioners.
- Identifies new products and markets to enhance programming opportunities with regards to audiences and content, demonstrating an entrepreneurial approach enabling CASE to remain competitive in the marketplace.
- As part of a global professional family of program managers, engages in group work to enhance CASE’s educational offerings around the world.
- Travels extensively throughout the U.S., as required (approximately 30%), to execute conference portfolio requiring significant time and some weekend travel.
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
- Exercises fiscal responsibility in using of all CASE resources.
- Develops, manages and reconciles, the budget for each assigned conference (portfolio), generating revenues of approximately $1.3-$1.7 million per year.
- Demonstrates sound fiscal judgment in the utilization of all CASE resources.
Liaison Responsibilities
- Demonstrates exceptional leadership/management, cooperatively and supportively, while working with all volunteers across all levels in the membership.
- Represents CASE in a respectable and professional manner as required with the Commissions, district leadership and other respective senior volunteer segments.
- Works cooperatively and diplomatically with all divisions and regions.
- Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise, and knowledge.
- Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.
Image Responsibilities
- In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products.
Performs other duties and responsibilities as assigned by the Supervisor.
JOB COMPLEXITY AND KNOWLEDGE
The Manager, Education Programs receives broad direction from the Senior Director and is otherwise expected to work with ahigh level of autonomy and independence, discretion, confidentiality, and diplomacy. The position interacts with CASE staff from across the world, and may come into contact with senior volunteers, members, and other high level external key stakeholders. The Manager, Education Programs will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.
Problem Solving and Judgment
High level judgement and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.
Professional and Organizational Knowledge
- The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
- The position requires a deep understanding and respect for CASE’s systems and workflow.
POSITION REQUIREMENTS
Education and Experience: Bachelor’s degree and five (5) or more years of progressive and relevant work experience in volunteer management, conference content design, managing in-person and online events, and meetings logistics, or an equivalent combination of relevant experience and education/training required. Advancement-related experience highly desirable.
Skills and Abilities:
- A demonstrated interest in advancing education in the not-for-profit sector.
- A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
- An understanding and interest in engaging with a broad range of cultures and countries.
- Strong organizational and time management skills.
- Strong project management skills that provide the ability to manage multiple priorities and deadlines.
- Outstanding communications skills, verbal and written, that allow engagement with levels of all stakeholders within an organization.
- Experience executing online meetings and following best practices in digital learning.
- Strong problem-solving skills for interacting with various levels of constituencies, internally and externally from the organization.
- Excellent interpersonal skills and proven ability to work independently and collaboratively. Ability to lead and participate on teams.
- Ability to work well and collaborate within a team as well as individually.
- Must have technical proficiency with Microsoft Office (Word, Excel, and PowerPoint), as well as various software systems and products, including association management systems, online event platforms, speaker management systems and learning management systems.
- Aptitude for working with and managing significant budgets while being extremely attentive to the details of program management.
- Ability to lift up to 30 pounds.
- A pro-active and can-do attitude, even when working under pressure and with all levels of staff.
CASE Vaccination Policy: Vaccination against COVID-19 is an important tool in helping to prevent infection and reduce hospital stays and mortality. CASE vaccination policy is as follows for each region:
US/CAN and Latin America offices: To access a CASE office, you must be fully vaccinated and boosted for COVID-19 or have an approved exception to this requirement as an employee with an approved medical or religious exemption (U.S.) or be subject to testing or other national/local restrictions in effect where the CASE office is located.
Europe offices: CASE strongly encourages staff to obtain the most current COVID-19 vaccine and booster as soon as it is available to them unless they are ineligible to receive the vaccine due to medical reasons.
Asia Pacific offices: To access a CASE office, you must follow government and property management guidelines.
Alternative Work Arrangement: As of January 1, 2022, CASE implemented an Alternative Work Arrangement policy where, after 4 weeks of employment, eligible staff are given the opportunity to work from home up to 2 days per week and in office at least 3 days per week.
Management reserves the right to review and revise this document at any time. This document represents a description of intended job content and should not be construed in any way to be a contract of employment.
- A demonstrated interest in advancing education in the not-for-profit sector.
- A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
- An understanding and interest in engaging with a broad range of cultures and countries.
- Strong organizational and time management skills.
- Strong project management skills that provide the ability to manage multiple priorities and deadlines.
- Outstanding communications skills, verbal and written, that allow engagement with levels of all stakeholders within an organization.
- Experience executing online meetings and following best practices in digital learning.
- Strong problem-solving skills for interacting with various levels of constituencies, internally and externally from the organization.
- Excellent interpersonal skills and proven ability to work independently and collaboratively. Ability to lead and participate on teams.
- Ability to work well and collaborate within a team as well as individually.
- Must have technical proficiency with Microsoft Office (Word, Excel, and PowerPoint), as well as various software systems and products, including association management systems, online event platforms, speaker management systems and learning management systems.
- Aptitude for working with and managing significant budgets while being extremely attentive to the details of program management.
- Ability to lift up to 30 pounds.
- A pro-active and can-do attitude, even when working under pressure and with all levels of staff.
