Association for Professionals in Infection Control and Epidemiology
Application
Details
Posted: 14-Jul-22
Location: Remote
Type: Full Time
Required Education: 4 Year Degree
Categories:
Customer Service and Support
Development and Foundation
Project Management/Program Development
Preferred Education:
4 Year Degree
Additional Information:
Telecommuting is allowed.
Internal Number: 1057
Overview
The Relationship Manager will lead prospect research and customer relationship development and management to drive sales of customized group infection prevention and control (IPC) training and courses. Clients will include, but are not limited to, departments of health, federal/state/local government, and private industry. This position is responsible for developing and managing relationships with prospective group training clients. The Relationship Manager will support customized training proposal and budget development (from templates) and contract negotiation and execution, in collaboration with the Associate Director of Grants & Business Development.
This position requires an individual who is committed to APIC’s mission to advance the science and practice of infection prevention and control, is entrepreneurial in spirit and has a strong business acumen. The Relationship Manager is expected to perform the duties and responsibilities with exceptional attention to detail. The ability to exercise good judgment in a variety of situations, strong written and verbal communication, organizational skills, and the ability to maintain a realistic balance among multiple priorities is also needed. The Relationship Manager must be able to work under pressure to handle a wide variety of activities and respond to inquiries within a timely manner. This position has significant interaction with members, vendors, and APIC staff.
The Relationship Manager exemplifies APIC’s staff core values of Ownership, Unity, and Commitment.
This is a local or remote position. Local candidates are defined as a person having a legal residence in DC, MD, or VA and lives within 75 miles of our HQ in Arlington, VA. Local candidates will have telework options available up to five days per week. Remote candidates are defined as candidates are those that live outside the definition of a local candidate. Remote candidates work from home five days per week. All employees of APIC are expected to attend meetings in person as needed, be it at our HQ in Arlington or for travel.
Major Duties and Responsibilities
Prospect Research and Development (50%)
Monitor email inbox and voicemail and respond to inquiries/requests for customized group training in a timely fashion
Conduct research to identify prospective customers for group training and courses
Strategize and operationalize marketing plan to promote training to prospects
Develop and maintain pipeline via CRM database systems
Cultivate relationships with existing and potential customers
Write and/or edit web content, marketing copy, and customer communications in tandem with marketing
Group Training Sales & Account Management (50%)
Track and report customized group training prospects and individual projects, using project tools
Schedule and conduct meetings with prospective clients to sell customized IPC training/courses and educational products
Work with the prospective client to create a mutually agreed upon scope of work and budget, using templates and pricing models
Negotiate and execute contracts in collaboration with the Associate Director of Grants & Business Development
Upon contract execution, manage the transition of projects to Education Department staff responsible for execution of training and courses, using project tools
Attend regular meetings with Education Department staff to ensure that customized training projects contracted by the Grants & Business Development Department remain on schedule and within scope and budget
Maintain customer relationships to ensure successful completion of project requirements and address continuing or future training needs
Effectively communicate relevant project information to all team members, supervisor, and staff in other departments, as needed
Resolve and/or escalate issues in a timely fashion
Knowledge and Skills required for the position
Education/Experience:
Bachelor’s degree in business administration, marketing, public health, or related field. 3-5 years’ experience in sales, relationship management, or business development in a public health or healthcare setting.
Knowledge, Skills, and Abilities:
Advanced knowledge and proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Advanced database management skills
Experience with CRM systems is preferred
Relationship building and management skills
Research skills – ability to research and qualify prospects
Program/project management skills – ability to set priorities and organize or schedule people or tasks; develops realistic actions plans while being sensitive to time constraints and resource availability.
Exceptional communication skills – ability to communicate information in a clear and concise manner with individuals at all levels, including clients, members, volunteers, vendors, and APIC staff. Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.
Excellent writing skills – ability to effectively communicate information and ideas in writing so others will understand. Proofreading and editing skills are essential.
Exceptional organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Knowledge of or ability to write content and edit for the Web.
Teamwork – encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Financial management – knowledge of budgeting, financial reports, and understanding of business development principles.
Adaptable, flexible, able to perform well in a fast-paced environment.
Able to assess situations to determine importance, urgency, and risks and makes clear decisions which are timely and in the best interests of the organization.
Able to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Self-management – sets well-defined and realistic goals; takes initiative, monitors progress, and is motivated to achieve; manages own time and is able to successfully juggle multiple and/or competing priorities in an efficient and effective manner.
Results oriented – ability to prioritize and work at fast pace and meet critical deadlines.
Customer service – works and communicates with clients and customers to satisfy their expectations. Committed to quality service.
Ability to work individually and as part of a team
About Association for Professionals in Infection Control and Epidemiology
The Association for Professionals in Infection Control and Epidemiology (APIC) is the leading professional association for infection preventionists (IPs) with more than 15,000 members. APIC’s mission is to create a safer world through the prevention of infection and embrace this bold direction through patient safety, implementation science, competencies and certification, advocacy, and data standardization. This is achieved by the provision of better care to promote greater health at a lower cost.
APIC offers market-competitive salaries, a comprehensive benefits program including vacation and sick leave, medical, dental, life, short- and long-term disability insurance programs, a commuter subsidy, flexible spending plans, and a generous 401(k) retirement.
