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The Technical Support Specialist serves as the first line of customer support to end users of network, desktop, and enterprise applications. The Technical Support Specialist provides on-site and remote support for laptops/desktops/peripherals, Commercial Off the Shelf (COTS) Software, approved software/hardware, enterprise applications, and network access. He\she possesses exceptional communication skills, technical, and analytical skills. He\she resolves technical end-user support issues in a help desk setting and performs technical troubleshooting. He\she works closely with other members of the Information Technology team to remediate reported end-user issues in a timely and professional manner. He\she is a successful team play