Details
Posted: 16-May-22
Location: Herndon, VA, Virginia
Type: Full Time
Categories:
Meetings/Expositions/Events
Job Title: Manager, Conference Registration & Meetings
Department: Association Services
Status: Full-time/Exempt
Reports to: Director, Meeting & Sponsorship Management
About Nacha
Nacha governs the thriving ACH Network, the payment system that drives safe, smart, and fast Direct Deposits and Direct Payments with the capability to reach all U.S. bank and credit union accounts. Nearly 27 billion ACH Network payments were made in 2020, valued at close to $62 trillion. Through problem-solving and consensus-building among diverse payment industry stakeholders, Nacha advances innovation and interoperability in the payments system. Nacha develops rules and standards, provides industry solutions, and delivers education, accreditation, and advisory services. To do all of this, we rely on the heart of Nacha – our people and Core Values.
Nacha Core Values
Nacha has the distinct honor of being named one of the Best Places to Work in Virginia for four years in a row.
Being a team member of Nacha means adopting and living our Core Values. As the problem solvers and consensus builders who enable payments to securely reach virtually every American, WE ACHieve success through teamwork, commitment and innovative thinking.
To join Nacha is to exemplify our Core Values by: not sitting on the sidelines but being doers. We don’t shy away from tough problems or long odds - we do what is right, which may not be easy. We foster curiosity and embrace learning to broaden our expertise. We are each great, but together we are better and foster a respectful, diverse and inclusive work culture. And finally, we don’t take ourselves too seriously. We bring our ‘A’ game and still have fun. We celebrate successes and have a friendly and fun work environment.
Job Summary
The Manager, Conference Registration & Meetings, takes the lead role managing the pre-show and onsite registration process for Nacha’s annual conference and other educational events as assigned. This position is responsible for the planning and coordination of committee meetings (local & non-local), in-house meetings, special staff events and the acquisition and management of local hotel room blocks. The position of Manager, Conference Registration & Meetings, offers growth opportunities commensurate with demonstrated and consistent performance.
Essential Functions/Core Responsibilities
- Successfully manage the overall registration process from start to finish for Nacha’s annual conference and other educational events (both in-person and virtual events), including assuming the role of primary contact with the chosen registration vendor and support any additional vendors for customizations
- Oversee all aspects of the registration process including attendee registration data entry and quality control, AMS database maintenance, data file transfers, report generation and badge distribution (current database: netForum)
- Effectively manage the Registration area onsite for conferences and educational events including training and supervision of the registration team to include Nacha staff and local hired temporary staff
- Assist with the list development and database set-up of special registration categories available only to select individuals such as Corporate and Legal registrants; Management of HubSpot forms for certain registration types
- Craft and manage the registration confirmation e-correspondences to conference registrants
- Generate, verify, and distribute requisite registration reports and materials for conferences as well as coordinate with accounts receivable staff on database and registration matters
- Order and coordinate conference materials (including specialty items) and supplies for conferences and assigned meetings
- Monitor and respond in a timely fashion to email requests from registrants sent through meetings@nacha.org Inbox and phone calls, especially during critical pre-conference season. Help field and answer internal staff questions from Accounting and Member Services team
- Produce, maintain, and manage departmental production schedules for conferences and educational events
- Plan, execute and manage logistics planning for all assigned meetings and events (both virtual & in-person) ensuring an excellent member/attendee experience:
- Includes developing and distributing Requests for Proposals; evaluating and selecting meeting/event sites and vendors; negotiating venue and vendor contracts (with supervisor’s input and final approval); creating meeting specifications and housing lists; ensuring accuracy of Banquet Event Orders; managing onsite meeting activities and/or video conferencing, and post-meeting payment
- Proficiently negotiate assigned hotel and vendor contracts and effectively manage assigned meeting-related expenses to meet budget goals:
- Includes ability to negotiate favorable rates and terms (with supervisor’s input), price negotiations with hotels/vendors, program expense control, and meeting or exceeding budgetary goals set for each program.
- Assist with Education Department and/or internal Learning Management System (LMS) duties, on an as-needed basis
- Effectively foster external business relationships - must possess the ability to develop and maintain positive relationships with vendors/suppliers, hotel and CVB partners
- Seek out and acquire meeting/hospitality industry expertise to expand professional knowledge and skill set
Nonessential Functions
- Clerical/support duties
- Limited public speaking
- CPR/First Aid certification preferred
- Other duties as assigned
Required Knowledge, Skills and Abilities
- Superior organization skills with a very strong attention to detail
- Excellent written and verbal communication skills
- Strong database skills; NetForum experience highly preferred
- Knowledge of convention/hospitality industry
- Comfortable with technology
- Commitment to quality of work and customer service
- Ability to work in a team environment as well as independently
- Execute sound judgment and discretion; exhibit strong professional ethics
- Successful time management skills to include the ability to multi-task and meet time-sensitive deadlines
- Strong interpersonal skills, ability to function effectively under pressure and handle stress
- Creative thinking and problem-solving skills
- Respectfully interact with others with diverse cultural and professional backgrounds
- Microsoft Office and Outlook proficiency
Supervisory Responsibilities
Minimum Requirements
- Working database knowledge of Association Management Systems/databases (AMS)
- Working knowledge of MS Excel, MS Word
- Bachelor’s degree
- 2-5 years equivalent work experience
- Vendor relations management
- Specific interest in the meetings industry
Desired Background
Previous trade association or non-profit experience with association-wide database and meeting planning.
Unique Working Conditions
- Travel required (COVID-19 vaccine required)
- Some weekend/evening hours
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Nacha provides a competitive, comprehensive benefits package to include: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability, FSA, HSA, 401k with Match, VAC/SICK/HOL, Wellness Reimbursement and promotes a culture that encourages learning and professional development.
If you would like to be a part of a dynamic team, please submit your cover letter and resume to Human Resources at nachajobs@nacha.org.
Nacha is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
