Career Center

American Association for Respiratory Care

Vice President, Membership & Customer Service

** COVER LETTER MUST INCLUDE SALARY REQUIREMENTS  TO BE CONSIDERED **

THE ORGANIZATION

The American Association for Respiratory Care (AARC) is the nation’s oldest and largest voluntary association dedicated to respiratory therapists and healthcare providers involved in cardiopulmonary medicine.

Our mission is to advance professional excellence and science in the practice of respiratory therapy, serving the profession, patients, caregivers, and the public, worldwide.

 Since its founding in 1947, the AARC has marshaled efforts and advanced the art and science of the respiratory care profession, advocated for enhanced access to the respiratory therapist, and provided world-class continuing education to the respiratory therapist and interdisciplinary audiences. AARC values and seeks diversity, equity and inclusive practices within the respiratory care profession and within the Association, to promote involvement, innovation and access to leadership opportunities to maximize engagement with diverse populations.

THE OPPORTUNITY

The AARC seeks a Vice President of Membership & Customer Service to provide vision and leadership to support our 40,000 members, and to reach and/or exceed AARC’s membership recruitment, engagement, and retention goals.  As a part of the executive management team, the position reports directly to the Executive Director. This position helps develop, implement, and improve the infrastructure, strategy, cross-departmental collaborations, and services necessary to provide outstanding value to AARC members. All resulting in increased loyalty, diversity, and engagement of the membership.

The VP of Membership and Customer Service also includes oversight of membership reporting/dashboards/analytics, approving and improving transactional/renewal membership communications (email, print), and other operations related to the implementation and improvement of membership development efforts. Interfacing with all departments, this position works most closely with the Chief Operating Officer, Vice President of Marketing and Communications, Vice President of Information Technology, and closely with Chartered Affiliates.  They will actively be involved in community building to support a membership culture of engagement and volunteerism and will provide exemplary customer service. Direct supervision of the Director of Customer Service and will initially assess the needs and make recommendations for a fully staffed Membership and Customer Service Department.  Indirect reports include the Customer Service team.

KEY RESPONSIBILITIES

The incoming Vice President will bring a strategic mindset and work in partnership with the senior management team to ensure all membership recruitment and retention efforts align with cross-organizational goals.   Management experience and advanced knowledge of membership strategies and analytics, association management, and CRM platforms is required.

This executive leader will have experience leading people and creating innovative environments with a proven track record of membership growth and retention in similar organizations.

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Extensive experience working with a large management database system (AMS or CRM) of numeric and statistical data and ability to analyze data to fully understand current and projected demographic changes, population shifts, economic forecasts, etc. required
• Proven experience in developing and leading successful membership recruitment and retention campaigns
• Experience in translating AMS/CRM data for use in developing business plans to meet future challenges. Familiarity with Protech is a plus.
• Proven proficiency in high-level verbal and written communication skills, including presentation and persuasive skills to internal and external audiences related to membership strategy, analytics, recruitment, and volunteer support.
• Must be culturally sensitive with previous experience incorporating diversity, inclusion, and equity aspects into communications and campaigns
• Demonstrated ability to develop standardized operating procedures and give clear directions (particularly with dues invoicing and collecting)
• Seasoned ability in strategic thinking

• 7 to 10 years related professional membership experience in an association environment.
• A minimum of 5 years of experience as a team leader or supervisor.

Ideal candidates will live or relocate to the Dallas market. Remote work is negotiable, however candidates must be willing make periodic trips to the DFW/Fort Worth area. 

Resume and cover letter should be sent to Ms. Asha Desai, CAE at asha.desai@aarc.org. Cover letter must include salary requirements to be considered.