Areas of Responsibility: Respond to a variety of calls from ASA members and customers who use ASA programs in a call center environment. Complete requested transactions such as providing requested information, and/or routing calls to the appropriate staff member. Process the following transactions: referrals (telephone, e-mail, and letters); education course registrations; book and publication sales; updates to member records; invoice payments and refunds; conference registrations; and general inquiries about membership, education, and ASA. Place membership courtesy calls as requested by leadership. Assemble materials to support membership and publication fulfillment requirements. Provide knowledgeable management
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