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American Society of Mechanical Engineers
New York, New York
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National Electrical Manufactures Assoc
Arlington, Virginia 22209, United States
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National Electrical Manufactures Assoc
Arlington, Virginia 22209, United States
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Pharmaceutical Care Management Association
D.C.
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Association of Chamber of Commerce Executives
Alexandria, VA
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American Academy of Otolaryngology-Head and Neck Surgery
Alexandria, Virginia
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Customer Service Representative
Serves as the primary point of contact for customer and member inquiries, tracks frequently asked questions, and works with staff to ensure timely responses to and resolution of customer requests. Responsible for tier 1 troubleshooting, replicating and resolving customers’ and members’ inquires related to online course access, connectivity issues, account lockouts, and other technical issues. Assists with the day-to-day activities of the Customer Service department. Responsibilities Processes membership dues payments and renewals, event registrations, and orders. Builds and maintains knowledge database of customer and member technical issues. Uses helpdesk ticket tracking system to document, track, and monitor customer and me
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