Are you looking for an opportunity to be a part of an exciting and fast paced team?
Apply to be a part of the Greater Raleigh Convention and Visitors Bureau (GRCVB) Destination Services Department that combines a culture of diligent work in a fun, high energy environment. The primary functions of the GRCVB Destination Services Department are:
Event servicing – using the event planning process to better engage clients with the destination and the resources of Visit Raleigh.
Visitor servicing – managing the Visitor Information Center to enhance the visitor experience.
Duties include but are not limited to:
Provide a variety of support to the team for servicing meetings, conventions, and events. This includes all stages of the servicing process, turnovers, planning support including planning visit logistics, pre-con meeting prep, production of welcome materials and assistance with welcome banners, posters and related items, prep of VIP gifts, post event surveys and related tracking, deliveries and errands related to group arrivals and department functions and more.
Provide support to the Visitor Information Center manager including relief staffing if needed in absence of VIC manager or part time staff.
Assist planners looking for meeting space without overnight rooms, or planners who book directly with venues with event supplier service needs.
Develop optimum proficiency in the use of the Simpleview CRM (Customer Relationship Management) database focusing on Destination Services team functions. Serve as the department “champion” for CRM training and application for the team.
Using client profiles created by GRCVB sales team, supports team in tailoring services to the unique preferences and needs of incoming groups in consultation with our group marketing manager.
Assist in coordination of the See For Yourself tours, department/interdepartmental meetings, Lunch and Learns, Quarterly Destination Services Meetings (CSM) as well partner meetings and visits.
Maintain room nights pick-up reporting after meetings are over; contact host hotels, enter reporting in CRM, oversee API to coordinate pick up/ historical data flow into MINT+ system.
Work with the Visitor Information Center manager to support the Ambassador program as needed.
Support the Visitor Information Specialist as needed to coordinate visitor information guide delivery service.
Reporting functions to include destination department input on monthly reporting; also assessing year end post event survey responses and summarizing for Visit Raleigh’s annual report.
Oversee department’s inventory of promotional items, VGs, maps, welcome bags, banners, and signage. This includes monitoring the inventory of items in the CRM, as well as being the liaison to the warehouse for transferring materials stored there to be delivered to our offices.
Work cooperatively with the department to assist in managing the student interns to assure that internship goals are met for the student and for the Greater Raleigh Convention and Visitors Bureau.
Continually expand industry and local product knowledge. Maintain knowledge of the event and tourism industry by attending continuing education webinars and workshops, reading industry publications and networking. Continually learn and experience the destination and its assets including hotels, venues, attractions and event services suppliers.
Serve on internal committees as time allows (example: DEI, teambuilding, etc)
Job related training and experience:
General working knowledge of CVB and meeting, convention and/or event planning
Education or experience in the tourism industry preferred
Existing or developing knowledge of the GRCVB website (visitRaleigh.com) especially the Visitor Information and Destination Services sections of the site, and GRCVB collateral materials
Advanced computer/typing skills, basic HTML skills and advanced proficiency required with Microsoft Word, Outlook, Excel and PowerPoint, virtual meeting resources such as GoToMeeting or Zoom, and the ability to learn and use GRCVB’s database system are all required
Ability to work well in a fast-paced environment
Must be able to work collaboratively with all colleagues
Enthusiastic team player, but also capable of working independently
Strong time, staff and client management skills.
Superior organizational skills, strong attention to detail and ability to prioritize and manage multiple tasks. A large part of our work involves the accurate conveyance of meeting planning
Additional Salary Information: Low $40Ks commensurate with experience
About Greater Raleigh Convention and Visitors Bureau
Visit Raleigh, also known as the Greater Raleigh Convention and Visitors Bureau (CVB), is the official and accredited destination marketing organization (DMO) for all of Wake County, North Carolina.