Customer Service and Support, Meetings/Expositions/Events
4 Year Degree
The Exhibits Manager is responsible for providing excellent customer service and support to exhibitors who participate in DIA Americas events, as well as leading the exhibit management of DIA Specialty Meetings to ensure their successful execution.
Manage exhibit support for meetings with exhibits including but not limited to: Personify set-up, order processing/tracking, hosting fulfillment, floorplan management, exhibitor correspondence, logistical support, and customer service.
Collaborate with Senior Manager, Meeting Operations and the Business Development team regarding new exhibit/hosting opportunities for events, pricing, and assist in logistics for them.
Maintain Sitecore content/pages for exhibitor portal for Specialty Meetings.
Maintain hosted content on the DIA Global App and/or virtual platform including but not limited to promoted posts, lead retrieval, scavenger hunts, etc.
Provide logistical support for all virtual exhibit collateral/products.
Track and maintain exhibitor statistics for meetings including but not limited to new exhibitors, usage of hosted opportunities, mobile app statistics, and exhibitor satisfaction.
Coordinate and maintain exhibitor design collateral including but not limited to prospectus, exhibitor directories, signage, etc.
Monitor ancillary exhibitor events with hotel to include in RFP process.
Onsite execution of exhibit programs at Specialty Meetings.
Manager Webinar portfolio for the Americas and Strategic Communications Team including scheduling, set-up, hosting, and reporting.
Manage the Advertising Media Kit products from sale processing and collateral collection.
Provide support in Marketo as needed for exhibitor products.
Special projects and other responsibilities as assigned.
Qualifications and Requirements:
Bachelor’s degree required.
Minimum of 3 years’ overall work experience with 1 year of experience with exhibit management.
Project management experience with track record of meeting and exceeding project timeline deadlines.
Highly organized and detail-oriented with excellent follow-through and communication with all stakeholders – internal and external.
Resourceful, flexible and able to set, track and meet deadlines for multiple projects in a dynamic environment, and deliver high quality results.
Anticipates and continually seeks ways to develop and improve operationally for the organization, and professionally as an individual.
Takes ownership and responsibility for outcomes.
Able to interact effectively and appropriately in a global environment with individuals of various cultures and organizational levels (up to C-level), scientists, doctors and/or regulatory/agency authorities.
Working experience and expertise with relevant systems. Intermediate-advanced In-Design, Adobe Suite, Microsoft Suite experience required; Sitecore and personify experience preferred.
Attendance at the Global Annual Meeting in June a requirement.
Some overnight travel required.
Fluent in English. Proficiency in other languages a bonus.
Telecommuting is allowed.
About Drug Information Association
DIA (founded as the Drug Information Association) is a global association that mobilizes life science professionals from across all areas of expertise to engage with patients, peers and thought leaders in a neutral environment on the issues of today and the possibilities for tomorrow. As a member-driven, volunteer organization, professionals from 80 countries have affected healthcare outcomes, by engaging with DIA through an unparalleled network, educational offerings, and professional development opportunities.
DIA's members come together to collaborate and problem-solve, discussing global and local challenges facing the life sciences field in an increasingly more complex and interconnected world. DIA's goal, and its members' hope, is for this collaboration to result in better policies, regulations, science, research and development, and ultimately better patient outcomes worldwide.