As part of the Industry Operations Team, the Senior Manager of Industry Relations is responsible for developing relationships with leaders of NAA member companies to understand their needs, interests, business challenges, and priorities. The position will be responsible for implementing NAA’s strategy to support and enhance the delivery of vital resources for key sectors of the rental housing industry through relevant content and programming. In addition, the Senior Manager will play an instrumental part in developing new industry initiatives, research efforts, and communication with members. The ideal candidate will be collaborative and work across multiple teams to position NAA as an indispensable resource for content and operational resources.
Principal Accountabilities:
Proactively develop and maintain relationships with future industry leaders, including scheduling regular touchpoints, distributing updates, and serving as a point of contact.
Responsible for planning, developing, coordinating, and delivering operational content to NAA members through online resources, webinars, and conferences.
Create and publish relevant content that elevates members and benefits the member community.
Recommend and provide guidance to develop best practice documents, white papers, and other resources for NAA members.
Working with other NAA staff and volunteer leadership, facilitate the process to develop goals for assigned committees and engage volunteers throughout their term of service.
Develop a working knowledge of the specific issue needs, operational outlook, and other topical issues within the rental housing industry.
Provide regular updates to operational topics through regular postings on NAA digital assets, such as newsletters, website content, and blogs.
Partner with NAA Education Institute in identifying and tracking operational trends that could be included in designation program curriculum.
Collect the necessary data and inputs from members to credibly act as the “voice of the member” during internal discussions. Find the right opportunities to engage other NAA teams and resources in identifying and furthering the members’ interests.
Represent NAA in relevant meetings and forums to advance through leadership efforts.
Other duties as assigned.
Required Education and Experience:
Bachelor’s degree and up to 5-years relevant industry knowledge/experience.
Demonstrated ability to assess products and services for apartment property operations.
Interpersonal and communication skills (oral and written), excellent time management and organizational skills.
Proactive, strategic thinker and problem solver with excellent team building skills.
Strong business orientation and ability to make data-driven decisions.
Self-directed and able to work independently, with minimal supervision, and exhibit strong project management and analytical and problem-solving skills.
Flexibility to travel (including weekends) and work extended hours.
Excellent ethics and integrity; professional conduct; ability to deal with people at all levels in the organization; the ability to prioritize and manage multiple projects and effectively; adhere to deadlines, handle stressful situations with composure and adapt to constant changes; work in a fast-paced environment and handle numerous projects simultaneously; work in a team environment; and work cooperatively with other employees, vendors, and clients.
About National Apartment Association
National Apartment Association (NAA), America’s leading voice for the apartment housing industry, provides its members with the best range of strategic, educational, operational, networking and advocacy resources they need to learn, to lead and to succeed. As a federation of nearly 170 state and local affiliates, NAA encompasses over 72,000 members representing more than 8.4 million apartment homes throughout the United States and Canada. NAA’s purpose is to enable every single one of its members to fulfill his or her professional goals with great competence, speed and the highest standards of ethics.
