Customer Service and Support, Information Technology and Web, Membership
Novi AMS is a fundamentally different approach to non-profit Association Management Software (AMS). Our engineering and experience teams work side-by-side with our customers to continue to develop the only AMS created for associations, by associations.
At Novi, we are a diverse team of dedicated, inspired, energetic and FUN thought leaders who love to celebrate wins. More like a family, we function with a high level of transparency and trust and come together daily to innovate and create impact - We like to call it amplifying change.
What Drives Us
Building community and fostering collaboration is one of our guiding principles. Our primary mission is to help associations by providing them with tools to amplify the change they make within their own industries. We have a relentless drive to improve the lives and experiences of the customers we serve.
My favorite aspect of working at Novi would be the connections we make not only with each other, but with our customers. I love when someone tells me I’ve “made their day” because of our product. And that I get to hang out with my dog all day!” – Melisa Smith, Customer Experience Manager
Where We’re Going
Every day, our team rises with excitement and the mission to help our customers continue to solve problems. We’re proving that with the right people and the right tools, we can continue to make an impact not just for associations, but for the world.
No Boundaries – Remote Work
Our company culture is important to us and we want to work with the best talent in the world to support our vision, regardless of location. We can’t let geographic barriers prevent us from great things when we’re on a mission to make a positive impact on society!
General Position Description:
Assist in Customer Experience activities such as:
Onboarding new customers onto our platform from their previous AMS or CRM
Meeting with prospective customers alongside a GROW team member to help qualify prospective customers
Use analytical methods to find solutions for client support questions through our Conversational Relationship Platform (CRP), Intercom
Assist in developing and generating and updating customer help articles, feature update announcements and videos.
Review and conduct quality assurance (QA) for new features and bug fixes
A Successful Candidate...
We are looking for a team member in the United States who is highly motivated and available to work full-time from their remote/virtual office.
Previous association experience and your CAE certification is a huge plus.
Self-motivated go-getters who aren't afraid of solving "puzzles" in data, features, client requests, etc.
Someone who isn't afraid to dive into technical issues and curiosities, but not necessarily with developer/designer level skills.
An eye for marketing best practices, design, and compelling web content.
A bachelor's degree - the field doesn't matter as much as your ability to explain why you're passionate about it.
Telecommuting is allowed.
Additional Salary Information: Based on experience.
About Novi AMS
Novi AMS is the only association management software (AMS) built for associations, by associations. Our team comes together daily to innovate and create impact. We like to call it amplifying change.
We were born out of a collaboration between association executives and a software development team with extensive experience in the association space. The project has been laser focused on one goal since inception – to build association management software that amplifies the change that associations create within their communities.