To apply, please submit cover letter, including salary requirements, and resume via email.
The Customer Service and Data Specialist acts as an external-facing representative of NSPE’s Membership Department to provide exemplary customer service and support. This position delivers precise information regarding the services, products, and materials NSPE offers in a variety of capacities—including but not limited to fielding external inquiries, troubleshooting problems, and analyzing customer information.
Acts as the primary representative of the Association in providing prompt, accurate, and quality services to all customers whether members, candidates, certification holders, employers, government agencies, staff, vendors or the general public.
Handles all incoming customer services phone calls, written correspondence, and electronic requests, ensuring courteous and professional responses within designated timeframe.
Request types include but are not limited to: customer status, billing and payment questions, product selection, certification sales, regulatory requirements, conditions of employment, new customer registration, online portal access, test scheduling and rescheduling, experience documentation best practices, continuing professional development, and work flow status.
Process customer payments over the phone.
Generate invoices as needed.
Understand and follow customer/stakeholder security and privacy procedures.
Assists in maintaining accurate and reliable data in multiple customer databases, keeping all stakeholders informed of changes.
Interface with Customer Service Lead and database manager on data integrity, reporting, and ad hoc reports as needed.
Maintains working knowledge of all programs, products, and services through constant communications with internal staff.
All other duties as assigned.
Excellent customer service skills.
Excellent oral communication and business writing skills.
Strong interpersonal skills, including ability to present a professional first impression of the organization through phone presentation and in-person greeting.
Excellent organizational skills, including the ability to prioritize and manage multiple tasks successfully.
Good marketing skills – knowledge of all products and services, delivery options, and alternative solutions to needs.
Strong computer application skills, including Microsoft Word, Microsoft Excel, and AMS/database systems.
Knowledge of database research and reporting, and internet research.
Ability to work well within a team environment and independently to achieve individual and department goals, adapting quickly to changes in priorities and responsibilities.
Effective negotiation skills to effectively transact business with members, candidates, certification holders, employers, government agencies, staff and the general public.
Effective analytical skills and problem-solving skills, which includes identifying potential problems and recommending solutions.
NSPE’s integrated network of state and national advocates continues to champion the PE license by promoting the importance of licensure nationwide and proactively defeating threats to it.
NSPE gives voice to the practice of ethical engineering and serves as the profession’s most respected ethics authority, standing alongside you in commitment to professionalism and the highest quality of work.
Continuing education courses and NSPE-produced content help professional engineers tackle their next challenges and keep you informed about the profession’s latest developments.
Network with fellow PEs across the country through online social platforms, Interest Groups, state societies and local chapters, and involvement in programs like MATHCOUNTS, Engineers Week, and Professional Engineers Day.